1. a) The ‘customer’ is the person or persons who has/have made a confirmed booking with Wild Atlantic Travel Co.
2. b) Your statutory rights are not affected by the within Terms and Conditions.

Booking Confirmation

1.1 A booking is accepted by Wild Atlantic Travel Co, only when we have either received a 20% deposit and confirmed your booking by email if your booking is made more than 42 days in advance of your tour departure or when we have received payment in full and confirmed your booking by email. If your booking is made less than 42 days before your tour departure. No tickets will be issued until full payment has been received.

1.2 On receipt of payment as detailed above, subject to availability and at our discretion, Wild Atlantic Travel Co will reserve the customer a place on a trip. A contract is only made between the customer and Wild Atlantic Travel Co upon the confirmation of your booking and our communication thereof to either you or our travel agent.

1.3 It is a condition of your booking being accepted that each customer signs (or has signed on his behalf if under 18) our waiver of liability, a copy of which will be forwarded to you on booking and which must be signed and presented to your Wild Atlantic Travel Co Representative at the commencement of your tour. Failure to sign a waiver will result in the customer’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.

Insurance

2.1 The price of your ticket does not cover your travel insurance.

2.2 Wild Atlantic Travel Co strongly recommends that customers purchase comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability, before you travel. Customers should ensure that any activities undertaken during the tour are covered by their travel insurance policy. Please note that some activities may require specific insurance and it is a matter for the customer to ascertain this position with their insurer before partaking in any activity. Wild Atlantic Travel Co reserves the right to refuse admission to a passenger unless the customer has arranged appropriate insurance. Wild Atlantic Travel Co accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.

Cancellation

3.1 Cancellation of a customer’s booking must be notified in writing to Wild Atlantic Travel Co. Cancellation charges are calculated on the day when written notification is received by Wild Atlantic Travel Co. The table below shows the number of days before departure dates that Wild Atlantic Travel Co receives written confirmation of cancellation, including any surcharges that will be imposed on the customer as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges set out below, the customer may also incur cancellation fees in respect of any third party suppliers booked by the customer in association with a Wild Atlantic Travel Co Tour.

We have enacted the following temporary changes to our cancellation policy in light of the Covid-19/Coronavirus situation:

Notification Period	Normal Terms
28+ Days	Deposit is non refundable (can be deferred to another tour). Full refund (excl. deposit)
28 Days or Less	Deposit is non-refundable (cannot be deferred to another tour). No refund.

3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.

3.3 If the reason for the customer’s cancellation is covered by the customer’s insurance policy, the customer may be able to make a claim under that policy, this is entirely a matter between the customer and their insurer.

3.4 If the customer wishes to change to an alternative departure date, this must be done with a minimum of 28 days notice (see above table for temporary adjusted terms regarding tours affected by COVID-19). One change of date is allowed free of any charge by Wild Atlantic Learning; any subsequent changes will be subject to a £50 administration fee. Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the customer in these circumstances.

Reservations

4.1 It is the full responsibility of the customer to check the accuracy of the dates booked upon receipt of their travel documents

Changes by Us

5.1 Any increase in price will be notified to Wild Atlantic Travel Co agents, and on our website. Wild Atlantic Travel Co will endeavour to remove all out of date promotional material.

5.2 Wild Atlantic Travel Co reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the customer before the customer makes a booking.

5.3 Wild Atlantic Travel Co itineraries are deliberately flexible and if possible the requirements of individual groups and customers will be facilitated. Wild Atlantic Learning reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Wild Atlantic Travel Co also reserves the right to use alternative vehicles to those advertised on our website.

5.4 In the event of a tour cancellation by Wild Atlantic Travel Co, Wild Atlantic Travel Co will offer a full refund of the tour price only, less any non-refundable elements, or alternative travel arrangements to all customers booked onto the tour. In these circumstances, no incidental or consequential expenses will be paid by Wild Atlantic Travel Co.

5.5 If access to any county/country or area is prohibited for reasons beyond Wild Atlantic Travel Co’s control the customer will be entitled to a refund only if Wild Atlantic Travel Co cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rata based on the total number of tour days and the number of tour days already travelled.

Tickets

6.1 Tickets can only be used by the customer to whom the ticket was issued; no other person can use the ticket in any circumstances.

6.2 The ticket must be produced at any time at the request of a Wild Atlantic Travel Co Representative, and the customer may also be asked to produce valid photo identification.

Travelling

7.1 The customer must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the customer does not, they may be asked to surrender their Wild Atlantic Travel Co ticket which may be cancelled without refund.

7.2 In the interest of safety there may be times when the Wild Atlantic Travel Co representative has to make a decision. It is a condition of booking that the customer must comply with the authority and decisions of the appointed Wild Atlantic Travel Co representative. If the customer does not comply with the Wild Atlantic Travel Co representative and is not compatible with the general enjoyment and well being of the other members of the tour, Wild Atlantic Travel Co reserves the right to exclude the customer from continuing the tour. In such a case, Wild Atlantic Travel Co will not be liable for any refund, compensation or any additional costs incurred by the customer. Wild Atlantic Travel Co cannot accept responsibility for the behaviour of others on tour or for any activities that are curtailed as a result.

Holiday Details and Conditions

8.1 Our Wild Atlantic Travel Co tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands. You must complete a waiver as detailed above before commencement of the tour confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware in this regard that participation in each individual activity is a matter for the customer on a day to day basis during the tour. If you do not want to participate in a particular activity, please let the Wild Atlantic Travel Co Representative know.

8.2 Wild Atlantic Travel Co assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

8.3 The customer is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.

8.4 It is the responsibility of the customer to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.

8.5 The customer agrees that Wild Atlantic Travel Co may take photographs and films of the customer while on the tour and that these may be used in Wild Atlantic Travel Co brochures, on our website and/or advertising without obtaining further consent or payment in respect of such photographs or films. From time to time Wild Atlantic Travel Co engages in promotional /advertising activity with reputable agencies such as Travel Agents and Tour Operators to promote Wild Atlantic Travel Co and Ireland. The customer agrees that Wild Atlantic Travel Co may use photographs and films taken on tour in promotional /advertising activity with Travel Agents and Tour Operators.

8.6 Should the customer have a complaint in respect of the tour, they should inform the Wild Atlantic Travel Co representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the customer’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days period will not be considered by Wild Atlantic Travel Co. If the customer chooses to write to Wild Atlantic Travel Co via the Internet, please include a home address to reply to in writing. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

8.7 The contract and all matters arising in respect hereof shall be subject to relevent national law and the jurisdiction of those country Courts, unless we agree otherwise in writing.

8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

8.9 If the customer is unsuccessful in any legal action instituted against us, the customer agrees to pay all our costs, including, but not limited to, legal costs.

8.10 Customers must be aged 18 years and over but Wild Atlantic Learning may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the customer by a parent or guardian and any other conditions that Wild Atlantic Travel Co may deem appropriate.

8.11 You agree that the sole remedy for any default by Wild Atlantic Travel Co arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Wild Atlantic Travel Co shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if Wild Atlantic Travel Co has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

8.12 Pets are not allowed on Wild Atlantic Travel Co tours. If you need to bring a service dog, Wild Atlantic Travel Co Tours must be notified before you book your tour. Wild Atlantic Travel Co Tours may not be able to accommodate this request due to accommodation restrictions and considerations of other passengers.

8.13 For people with mobility issues, we would recommend our Driftwood tours. The walks on the Driftwood tours are generally more like strolls and there are no long hikes. They are quite manageable and we would be happy to advise you further as to the suitability of each tour before booking. The vehicles are also lower to the ground and easier to get in and out of. Our mini coaches are not wheelchair accessible so you must be able to get on and off the coach unaided or have someone come on tour to help you. A light-weight foldable wheelchair can sometimes be stowed in the luggage compartment but our tours are not suitable for larger wheelchairs or mobility scooters. You must advise us before booking a tour that you will be using a wheelchair or other mobility aids.

Weather Conditions & Force Majeure

9.1 The customer accepts that certain activities and aspects of Wild Atlantic Travel Co tours are weather dependent and that under no circumstances can Wild Atlantic Travel Co be held responsible for weather conditions.

Wild Atlantic Travel Co will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under these terms and conditions to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Wild Atlantic Travel Co, including without limitation acts of God, pandemics, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.

If Wild Atlantic Travel Co and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Wild Atlantic Travel Co has investigated the prevailing situation, as it deems fit, it shall remain in Wild Atlantic Travel Co’s sole and absolute discretion whether to commence or proceed with a tour.

In the event that a tour has to be cancelled due to Force Majeure then the customer will be offered an alternative tour at no extra cost. If this is not possible then the cancellation policy at paragraph 3 above will be applied.

No Smoking Policy

10.1 Wild Atlantic Travel Co operates a no-smoking policy on all its vehicles.

General

11.1 The booking conditions detailed herein together with the Waiver of Liability contain the entire contract between the customer and Wild Atlantic Travel Co. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised Director of Wild Atlantic Travel Co.

11.2 The customer’s contract is with Wild Atlantic Travel Co as the tour operating company. At any time and at Wild Atlantic Travel Co’s discretion, we may nominate to the customer in writing any other company or person to have the benefit of some or all of those provisions of this contract, which Wild Atlantic Travel Co may then specify, as if the customer had agreed the provisions directly with that company or person in the first place as well as agreeing them with Wild Atlantic Travel Co. Wild Atlantic Travel Co may, at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with the customer.

11.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst Wild Atlantic Travel Co cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Wild Atlantic Travel Co will give every assistance to the customer in helping to resolve any reasonable dispute.

11.4 Many of the accommodation arrangements referred to on our website are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such, any contracts are undertaken directly between you and the third party accommodation provider. All such arrangements are made independently of Wild Atlantic Travel Co, regardless of any help and assistance which Wild Atlantic Travel Co may provide in securing such arrangements.

11.5 Many activity and outdoor pursuits arrangements referred to on our website are provided independently by third party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such any contracts are undertaken directly between you and the third party activity and outdoor pursuits provider. All such arrangements are made independently of Wild Atlantic Travel Co, regardless of any help and assistance which Wild Atlantic Travel Co may provide in securing such arrangements.

11.6 Please note that no airline, carrier or third party service provider depicted or recommended on our website, by virtue of their endorsement of our website, represents themselves either as contracting with or having any legal relationship with Wild Atlantic Travel Co.

Validity

12.1 These terms and conditions are valid for all reservations made through 2018, 2019, 2020 and 2021.

Updating of Terms and Conditions

13.1 Wild Atlantic Travel Co Limited reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.